How Capgemini Scaled and Unified Global Social Impact Across 50+ Countries

The Need

Capgemini has a long history of corporate responsibility, driven by its purpose to create a sustainable and inclusive future. ESG is embedded in corporate strategy, guides decisions, shapes the development of its solutions and services, and informs relationships with all stakeholders.

With a target to impact 10m beneficiaries by 2030 through its Positive Futures for Society programme, volunteering and employee engagement across core CSR impact areas is a key part of bringing that ambition to life.

As the programme matured, enabling employees to get involved more easily and then track the impact of their engagement, became increasingly important. Reporting and data collection had previously been largely managed at a country level, through a combination of databases and Excel spreadsheets. While regional teams used a mix of tools, from Microsoft Forms to local systems, with little standardisation.

Each of these processes created real limitations in their ability to track and showcase Capgemini’s impact accurately, to help improve the programme and particularly in the face of new regulatory demands.

The Solution

Capgemini had been using YourCause CSRconnect since 2017, initially launching the volunteering module for its United States workforce. However, in 2024, the company made the strategic decision to unify its global volunteering and grantmaking efforts and bring all regions into one impact ecosystem.

The company partnered with YourCause from Blackbaud to centralise two critical areas:

• Impact reporting and data collection through GrantsConnect
• Employee engagement and volunteering through CSRconnect

The goal was to employ a single platform to:

• Standardise reporting across countries
• Create structured workflows for data validation
• Provide visibility into CSR activity worldwide
• Enable employees to engage in a broader mix of opportunities
• Support both global strategy while enabling local execution

The platform was then rolled out globally, moving from a regionally used solution to a group-wide system.

The Impact

2025 marked Capgemini’s first full year with their global workforce active on the CSRconnect platform. In this first year, they’ve already seen:

• 102,478.75 volunteer hours logged
• 19,800+ unique volunteers
• 71,247.25 hours delivered in person and 31,231.5 hours delivered virtually
• 101,529.25 hours in team activities and 949.50 hours in individual volunteering
• 310 nonprofit organisations positively impacted

Today, nearly 346,000 employees are eligible to use CSRconnect; and already, more than 10% of the global workforce has already accessed the platform and created a profile.

Along with strong early adoption across regions, engagement also continues to grow at pace.

Over the past year, Capgemini recorded 206,991 logins, representing more than 35,000 unique participants engaging with volunteering opportunities, events, and employee network groups.

With GrantsConnect, Capgemini was further able to expand reporting coverage from 15 to 23 countries without increasing resources.

This was made possible through the platform’s automated data collection and consolidation, built-in workflows, and streamlined reporting features which ensures that data is validated before reaching the group level. These structured, transparent processes also improved both accuracy and trust, which allowed for strengthened audit readiness and compliance.

By moving from fragmented, manual processes to a unified global platform, Capgemini has fundamentally changed how it manages and scales social impact.

Their approach, which once required significant coordination and risk, is now supported by more ease, more clarity, and more confidence. This shift has not only improved reporting accuracy which is required for their business; but has also made it much easier for employees around the world to engage meaningfully with the causes that matter most to them.

Equally important, the platform has enabled Capgemini to strike the right balance between global consistency and local flexibility. All of their teams now function under one shared system while still allowing countries to lead implementation in ways that reflect local needs.

As Capgemini moves toward another year of impact, the company is much better positioned to drive long-term engagement for its people, meet evolving regulatory demands for its business, and, most importantly, continue creating more connected, data-driven impact at scale.